Shipping
Shipping
Delivery
We are shipping all of our products from our warehouse in Germany, Roedermark (by Frankfurt).
The courier or forwarder will be chosen accordingly depending on order.
The delivery cost will be calculated individually for each order.
For all orders above 5 kg, value "0" will be displayed and we will contact you with actual shipping cost after order is packed.
Only after receiving payment for the shipping cost will the order be shipped. Alternatively you are welcome to provide your courier account or arrange a pick up.
Processing
The processing will take approximately 1-3 working day. During this time you will receive a reply from us regarding your order.
Please be aware that while we will do our best to provide continues metrages it may be that the ordered quantity will be send divided in various parts.
Depending on a various amount of aspects like the rapport length, width, usable width, cut length (as well as other measurements) may vary some. They will be within our tolerances. Please be aware that goods such as lace cannot guaranteed always be the same, even if it is the exact article. If the variation is outside the tolerances or there are any stark differences we will inform you accordingly and handle each case individually.
Packaging
Depending on the quantity, lace fabrics will either be put onto a roll/spool and packed into cartons or, if the quantity is low, they may also be just folded and put into an envelope. The meterage per roll/spool varies depending on the width.
Packaging Lace
- Lace Width 0 - 50cm
- Up to around 30 meters, we will fold the lace and ship in an envelope or bag
- Quantities over 30 meters, will be put onto a roll and ship in a parcel
Packaging Fabric
- Lace Width 100 - 140cm = per Roll 40m - 90m
- Up to around 15 meters, we will fold the lace and ship in an envelope or bag
- Quantities over 15 meters, will be put onto a roll and ship in a thick oversize back
Couriers
We use the following couriers for orders up to 5 kg:
> DHL, GLS, DSV, Deutsche Post
| Countries | Mode | Working Days | Rate | |||
| Germany | Standard | 1-3 | 4,95 € | |||
| United Kingdom | Standard | 2-8 | 19,95 € | |||
| Austria, Belgium, Denmark, Luxembourg, Netherlands, Switzerland | Standard | 3-5 | 6,95 € | |||
| Czechia, France, Hungary, Italy, Poland, Liechtenstein, Monaco, San Marino, Slovenia | Standard | 2-8 | 19,95 € | |||
| Croatia, Estonia, Finland, Latvia, Lithuania, Norway, Portugal, Romania, Slovakia, Spain (49 of 52 provinces), Sweden, Bulgaria, Ireland | Standard | 2-8 | 29,95 € | |||
| India, Belarus, Turkey, Ukraine, Canada, Mexico, United States, Greece, Malta, Spain (Balears Province), China, Japan, Sri Lanka, Vietnam, Morocco | Standard | 8-15 | 39,95 € |