FAQ


General Information

Emailsales@chantylace.com 
Phone: +49 (0) 6074 / 8684-0

If you forgot your password, kindly click on "Forgot your password?", , type in your email address type in your email address and you will receive an email with instructions on how to reset.

If you still cannot login or another error occurred, contact us and we will help you:

Emailsales@chantylace.com 
Phone: +49 (0) 6074 / 8684-0

There certainly is! Just contact us and we will get back to you with an offer. 
Starting at 100m we will offer discounts. 

Starting at 100m we offer 5% discount with Code:

Wholesale100


From 250m we offer 10% discount with Code:

Wholesale250

Drop us a line or give us a call. We will solve this issue for you in no time.

Emailsales@chantylace.com 
Phone: +49 (0) 6074 / 8684-0

We usually include the invoice in the package send.

If the invoice was missing or you need a digital invoice, contact us and we will deliver.

Emailsales@chantylace.com
Phone: +49 (0) 6074 / 8684-0

You can check out our company profile under "Our Story"
Or visit our Instagram @chanty.lace

Regarding question about cooperation please refer to page "What we offer"

Technical details and material composition are available on the product page. 


If more information is required, just drop us a message to sales@chantylace.com

or give us a call at

+49 (0) 6074 / 8684-0

and we will be happy to help.

All about Lace

While the basis of every lace fabric is Polyamid (PA) and - for elastic laces - Elastane (EL), there is a possibility to mix it up.

We use naturalorganic and recycled yarns - as well as some special yarns to put in some more variation.

We also get as much recycled Polyamid and Elastane as possible.

We should all pay attention even to the basics and improve those!

Click here for more details

- Wash at or below 40 °C

- Do not bleach

-Tumble drying at low temperature

- Iron at low temperature

- Gentle cleaning with PCE

Orders

No. You can also order as a guest. But a minimum of information is still necessary to process an order and deliver it - thus your order data will be available to us to see.

There will not be a customer account if you order as guest.

After you place an order you will receive an order overview to the registered/provided email address.

At the top of the email you can see your order number "Order #1234"

Alternatively you can log into your account and check your "order history".

Just log into your account and go to your personal page- you will see an overview.

As soon as your order gets shipped, we will inform you per provided/registered email address.

Any relevant information about the shipment of your order will be included in this email, like tracking number and courier used.

Alternatively you can log into your account and check your "order history".

Just log into your account and go to your personal page- you will see an overview.

If there are still open queries or you did not receive any email or notification, contact us and we will help you:

Emailsales@chantylace.com 
Phone: +49 (0) 6074 / 8684-0

You can of course order online

Just click on the product you want to purchase, type in the quantity desired and click "add to cart". Go to cart and follow the instructions to check out.

We also accept orders per email at shop@chantylace.com and will always send you an order confirmation.

If there are any queries drop us a line per email or give us a call.

Online the minimum order quantity is 1 meter (or 1 piece, depending on article)

For custom production or design, the minimum quantities are individually calculated and offered.

Yes of course.

We want our customers to get the live experience, so the laces can be touched and colours can be seen in real life.

For all customers:

Samples can be ordered online at our upcycled shop.

> Check out all of our upcycling projects by clicking here <

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For all:

If required we can offer samples based on the customers wishes, e.g. “only white and black” or “Width 16cm”, otherwise samples are chosen randomly.

10-20 hand samples can be chosen

Size: 30 - 50 cm

Lace ribbons: Ribbon width x 30 - 50 cm

Lace fabrics: A square piece of fabric, each side 30 - 50 cm

> Hand samples available here <

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For registered companies:

With access to the newest collections, you are free to choose any design for sampling you want of them.

Log into your account – click on menu “newest collection” and look your fill.

Samples are separated into:

1. Hanger – Hand samples of each color stacked atop each other, to see the trend colors and feel the lace

Size: 30 - 50 cm

Lace ribbons: Ribbon width x 30 - 50 cm

Lace fabrics: A square piece of fabric, each side 30 - 50 cm

2. Metrages – Meters of your chosen design in the chosen color, at least 1m

1 meter means:

Lace ribbons: Ribbon width x 100 cm length

Lace fabrics: Lace fabric width x 100 cm length

> Our collections are available here <

Payment

American Express 
MasterCard 
VISA 
PayPal 
ApplePay

You will receive an overview with the order confirmation.

After shipment, the invoice will be added to your package and/or send to you per email. 


If anything is unclear, just drop us a line per email or give us a call.

For all:

Private customers or companies without VAT registration will have the VAT added on top of the price automatically.

Outside the EU the VAT will not be included. Additional duties and taxes may also apply.

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For registered companies:

Please provide your valid company VAT number.

After we check validity, we will disable taxes on the products.

German companies will always have taxes applies.

Shipment

We are shipping all of our products from our warehouse in Germany.

For all Details on Shipment, please check out the "Shipping policy"

The courier or forwarder will be chosen accordingly depending on order.

For quantities up to 5 kg:

The courier or forwarder will be chosen accordingly depending on order.
- DHL
- GLS
- Deutsche Post

Delivery within Germany 
- 2,50 € to 11,90 € 
- Expected delivery time: 1-3 working days

Delivery within Europe (With Exceptions) 
- 4,20 € to 15,00 € 
- Expected delivery time: 3-5 working days

Delivery Special Areas 
- 38,00 €  
- Expected delivery time: 8-15 working days

Delivery Rest of World
- 55,00 € to 75,00 € 
- Expected delivery time: 8-15 working days

Prices can vary depending on each individual country.

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For quantities higher than 5 kg or bulk:

The delivery cost will be calculated individually for each order.

For order processing, value "0" will be displayed, we will contact you with actual shipping cost after order is packed.

Only after receiving payment for the shipping cost will the order be shipped.

Alternatively you are welcome to provide your courier account or arrange a pick up.

Depending on the quantity, lace ribbons will be put onto a roll/spool and packed into cartons. If the quantity is low, they may also be just folded.

The metrage per roll/spool varies depending on the width. Here an orientation:

Lace Bands Width 0  - 10cm  = Roll size 200m - 800m
Lace Bands Width 11 - 25cm = Roll size 40m - 80m

Depending on the quantity, lace fabrics will be put onto rolls with a length of 160cm and wrapped into plastic bags. If the quantity is low, they may also be just folded and packed into cartons.

The metrage per roll is approximately:

Lace Bands Width 120 - 140cm = Roll size 40m - 90m

Eyelash Lace have a pre-determines length of around 3-7m and will be put onto a roll/spool and packed into cartons
If the quantity is low, they may also be just folded.

Returns & Refunds

While we give our outmost care to control the material, something may slip by nonetheless. 


In case the quantity does not match (less then ordered to a noticeable degree) or the material arrives damaged (production defects), please drop us a message with the necessary information. 

The return address is:

Chanty Spitzenfabrik GmbH & Co. KG
Messenhäuser Strasse 40 
63322 Rödermark-Urberach 
sales@chantylace.com
+49 (0) 6074 / 8684-0


For details please head to the "Terms of Service" and look up the "Refund policy"

In case of a refund, the payment will be processed using the original method of payment.